{"xsrfToken":"5d1fdc84724bb931ac8bdf771ba9a86892f52564_lout","branding":{"id":"2","key":"ip","name":"NETBOOM Solution Support Center","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"NETBOOM Solution Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"NETBOOM Solution Support Center","sharedPortalName":"Support Center","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"NETBOOM Solution Support Center","sharedPortalName":"Support Center","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#eb7036","helpCenterTitleColor":"#333333","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a83993d3-369d-4447-b822-68a9159b9f6f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzczOWQwZS1kOTAwLTQ5YjAtYjc4Yi0xZjUxMjk2NTkwOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE4Mzk5M2QzLTM2OWQtNDQ0Ny1iODIyLTY4YTkxNTliOWY2ZiI6WyJyZWFkIl19LCJleHAiOjE3MzE5NjY3MTAsIm5iZiI6MTczMTk2NjExMH0.tP2e_2H2qyyS4CtQ-zTigtf3c_zM66eJiGaCoRfAwu4&client=33739d0e-d900-49b0-b78b-1f5129659092&height=300&mode=fit","bannerMediaApiFileId":"a83993d3-369d-4447-b822-68a9159b9f6f","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"ip","projectId":10000,"serviceDeskId":2,"name":"NETBOOM Solution Support Center","description":"<p>Benötigen Sie Hilfe? Reichen Sie unten eine Anfrage ein und wir machen uns an die Arbeit!</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"64","name":"Domainhosting","descriptionHtml":"","callToAction":"Domainhosting","introHtml":"<p>Ihre Domain ist nicht erreichbar? Frage Sie uns über dieses Formular.</p>","icon":10512,"iconUrl":"https://support-netboom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[21],"key":""},{"id":"66","name":"Grafik und Gestaltung","descriptionHtml":"","callToAction":"Grafik und Gestaltung","introHtml":"<p>Sie haben Fragen rund um Printmedien oder Grafikgestaltung, stellen Sie diese hier.</p>","icon":10529,"iconUrl":"https://support-netboom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[21],"key":""},{"id":"10","name":"Hardware","descriptionHtml":"","callToAction":"Hardware","introHtml":"<p>Hardware, Firewall, Netzwerkkomponenten - Sie haben ein Problem, bitte tragen Sie Ihre Frage in dieses Formular ein.</p>","icon":10550,"iconUrl":"https://support-netboom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[2],"key":""},{"id":"1","name":"IT-Hilfe erhalten","descriptionHtml":"","callToAction":"IT-Hilfe erhalten","introHtml":"<p>Allgemeine Fragen an unseren Support.</p>","icon":10541,"iconUrl":"https://support-netboom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"2","name":"Kontoprobleme","descriptionHtml":"","callToAction":"Kontoprobleme","introHtml":"<p>Sie haben Probleme mit dem Zugriff auf bestimmte Websites oder Systeme? Wir helfen gerne weiter.</p>","icon":10518,"iconUrl":"https://support-netboom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[3],"key":""},{"id":"63","name":"Mailservices","descriptionHtml":"","callToAction":"Mailservices","introHtml":"<p>Stellen Sie hier Ihre Fragen rund um Ihre Mailservices.</p>","icon":10527,"iconUrl":"https://support-netboom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[21],"key":""},{"id":"8","name":"Software","descriptionHtml":"","callToAction":"Software","introHtml":"<p>Haben Sie Fragen zu Software und Softwarelizenzen, benötigen Sie Softwarelizenzen von Microsoft oder anderer Hersteller, haben Probleme mit Ihrer Software, dann sind Sie hier richtig.</p>","icon":10547,"iconUrl":"https://support-netboom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[2],"key":""},{"id":"61","name":"TEKOV","descriptionHtml":"<p><a href=\"https://hilfe.tekov.de\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://hilfe.tekov.de</a></p>","callToAction":"TEKOV","introHtml":"<p>Hier bitte alle Fragen rund um TEKOV eintragen.</p>","icon":10534,"iconUrl":"https://support-netboom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[4],"key":""},{"id":"62","name":"TEKOVlite","descriptionHtml":"<p><a href=\"https://hilfe.tekov.de\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://hilfe.tekov.de</a></p>","callToAction":"TEKOVlite","introHtml":"<p>Haben Sie eine Frage zu unserer Software TEKOVlite, dann stellen Sie diese bitte hier.</p>","icon":10537,"iconUrl":"https://support-netboom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[4],"key":""},{"id":"4","name":"VPN Zugänge","descriptionHtml":"","callToAction":"VPN Zugänge","introHtml":"<p>Sie benötigen externen Zugriff auf Ihre Arbeitsumgebung z.B. per VPN?</p>","icon":10526,"iconUrl":"https://support-netboom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[3],"key":""},{"id":"65","name":"Webhosting","descriptionHtml":"","callToAction":"Webhosting","introHtml":"<p>Alle Fragen rund um Webhosting werden in diesem Bereich beantwortet.</p>","icon":10522,"iconUrl":"https://support-netboom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[21],"key":""},{"id":"3","name":"WLAN & Co.","descriptionHtml":"","callToAction":"WLAN & Co.","introHtml":"<p>Sie haben Probleme mit WLAN oder können sich nicht mehr einloggen, gerne helfen wir Ihnen weiter.</p>","icon":10519,"iconUrl":"https://support-netboom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[2],"key":""}],"reqGroups":[{"id":1,"name":"Allgemeine Anfragen"},{"id":2,"name":"Hard- und Software"},{"id":3,"name":"Anmeldungen und Konten"},{"id":4,"name":"TEKOV / TEKOVlite"},{"id":21,"name":"Domain- und Webhosting // Grafikabteilung"}],"orderMapping":{"21":[66,65,64,63],"1":[1],"2":[8,3,10],"4":[62,61],"3":[4,2]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NBSIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzczOWQwZS1kOTAwLTQ5YjAtYjc4Yi0xZjUxMjk2NTkwOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzE5NjczMTAsIm5iZiI6MTczMTk2NjExMH0.x0vthSziZPwkdJmbGrI4Zm9-5zh67xjACuZF6EH6d7M","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"33739d0e-d900-49b0-b78b-1f5129659092","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":10000,"form":{"name":"IT-Hilfe erhalten","descriptionHtml":"","callToAction":"IT-Hilfe erhalten","intro":"<p>Allgemeine Fragen an unseren Support.</p>","instructions":"","icon":10541,"iconUrl":"https://support-netboom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/1","calendarParams":{"firstDay":1,"date":"2024-11-18T22:41:50+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzczOWQwZS1kOTAwLTQ5YjAtYjc4Yi0xZjUxMjk2NTkwOTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzE5NjczMTAsIm5iZiI6MTczMTk2NjExMH0.x0vthSziZPwkdJmbGrI4Zm9-5zh67xjACuZF6EH6d7M","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"33739d0e-d900-49b0-b78b-1f5129659092","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}